Privacy Policy

Physiologix.ca Privacy Policy

2097295 Alberta Ltd. ("Physiologix") is committed to protecting the privacy of personal information in its care and will do so in accordance with this privacy policy (the "Privacy Policy"). This Privacy Policy explains Physiologix’ treatment of personally identifiable information collected in connection with activities on or related to all of Physiologix’ websites referencing this Privacy Policy (the "Sites"), including Physiologix.ca, and all services made available by Physiologix (the "Services"), unless noted otherwise.

Physiologix may make amendments or modifications to this Privacy Policy from time to time in order to properly implement new services and features, to comply with its obligations under applicable legislation or regulations, or to amend its privacy practices. Physiologix may otherwise amend its privacy practices from time to time without further notice. Physiologix will post any revised version of this Privacy Policy on the Site.

Physiologix is a provider of appointment notification services for the health care industry. Physiologix provides its Services in accordance with its obligations under applicable legislation in the jurisdictions in which it operates.

If you are a Physiologix customer with respect to the Services, it will be necessary for you, on behalf of your patients and/or other end users, to provide us with all mandatory information required for Physiologix to provide such Services in accordance with applicable laws. We collect any personal information about our customers’ patients or other end users that is required in connection with the provision of the Services. Please note that in some cases we may collect, use or disclose your personal information or the personal information of patients or end users without your knowledge or consent where we are required by applicable law or regulatory requirements to do so. We may also collect, use and disclose your personal information for any other reasonable purpose to which you consent.

‘Personal information’ includes information about an identifiable individual, presented in any form, such as: name, e-mail address, and name. It does not include the name, title, business address or telephone number of an employee of an organization, when used or disclosed for business communications.

In handling personal information, we abide by the following ten privacy principles (collectively the “Principles“), which are:

  1. Accountability

  2. Identifying Purposes

  3. Consent

  4. Limiting Collection

  5. Limiting Use, Disclosure and Retention

  6. Accuracy

  7. Safeguards

  8. Openness

  9. Individual Access

  10. Challenging Compliance

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Principle #1 – Accountability

1.1 Physiologix is responsible for personal information under its control and will designate an individual or individuals who are accountable for the organization’s compliance with these Principles. Accountability for Physiologix’ compliance with the Principles rests with the senior management of Physiologix and the person or persons designated by senior management as Privacy Officer, even though other individuals within the organization may be responsible for the day-to-day collection and processing of personal information. In addition, other individuals within the organization may be delegated to act on behalf of senior management or the Privacy Officer.

1.2 Physiologix’ Privacy Officer may be contacted at:

Physiologix       

Attention:        Physiologix c/o Privacy Officer

E-mail:           privacyofficer@Physiologix.ca

1.3. Physiologix is responsible for personal information in its possession or custody, including information that has been transferred to a third party for processing. Physiologix will use reasonable efforts to provide a level of protection comparable to its own while the information is being processed by a third party.

1.4 Physiologix will implement policies and practices to give effect to these Principles, including:

  1. implementing procedures to protect personal information;

  2. establishing procedures to receive and respond to complaints and inquiries;

  3. training staff and communicating to staff information about Physiologix’ policies and practices; and

  4. developing information to explain Physiologix’ policies and procedures.

 

Principle #2 – Identifying Purposes

2.1 Physiologix collects personal information only for the following purposes (collectively, the “identified purposes”):

  1. to provide the Services and/or products to its customers (in compliance with contractual obligations);

  2. to maintain commercial relations and to communicate with its customers including, but not limited to, billing, collection, advertising, promotion and account verification;

  3. to manage and develop its business and operations, including personnel and employment matters;

  4. to identify customer needs and/or preferences;

  5. to meet applicable legal and regulatory requirements;

  6. to administer and manage its business operations; and

  7. as otherwise required or permitted by law.

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2.2 Subject to paragraph 2.4 and the exceptions referred to in Principle #3, Physiologix will make a reasonable effort to ensure that the individual is advised of the purposes for which their personal information will be used either orally, electronically or in writing prior to or at the time of collection of the personal information. To make the consent meaningful, the purposes will be stated in such a manner that the individual can reasonably understand how the information will be used or disclosed.

2.3 Subject to the exceptions referred to in Principle #3, if individual persons within Physiologix collect personal information, they will be able to specify the purposes for which the personal information is being collected, or will refer the individual whose personal information is being collected to a designated person at Physiologix who will specify the purposes.

2.4 When personal information that previously has been collected is to be used for a purpose not previously identified, the new purpose will be identified prior to use. Unless the new purpose is required by law, and subject to the exceptions referred to in Principle #3, Physiologix will obtain the consent of the individual before information is used for that new purpose.

2.5 Occasionally, Physiologix will communicate to its end users to provide new product offers that we think may be of value to you. You have the right to choose not to participate in direct marketing of new products and services from Physiologix. If you wish to opt-out of receiving targeted communications from Physiologix in electronic, printed or verbal format (other than information included with your monthly bills), simply inform us in writing at:

Physiologix      

Attention:        Physiologix c/o Privacy Officer

E-mail:           rehab@Physiologix.ca

2.6 The Sites may have links to third party websites that Physiologix does not own or maintain, and which may be subject to less stringent privacy standards. Links to other websites or other resources which are not created or controlled by Physiologix (“Linked Sites“) are intended for convenience only and are wholly independent from Physiologix. Physiologix has no control over any products, services, materials, or other information contained in or available through Linked Sites, and makes no representations or warranties about the privacy practices of Linked Sites. Physiologix is not responsible for the collection, use, or disclosure of personal information by Linked Sites, and Physiologix expressly disclaims any and all liability related to such collection, use, or disclosure. Access to any third party websites through the Sites, regardless of whether the third party website is a Linked Site or not, is entirely at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive devices or programs.

Principle #3 – Consent

3.1 Physiologix, as a processor of information under contract with its customers, does not obtain consent directly from its customers’ patients or other end users with respect to personal information processing or for other similar activities where Physiologix is acting as third party agent. Where personal information received by Physiologix is provided by its customers directly, it is the obligation of the customers to have obtained appropriate consent, according to applicable privacy laws, from their patients or other end users before transferring, in printed, electronic, facsimile or any other format, personal information to Physiologix.

3.2 Except as otherwise set forth in this Privacy Policy, where information is collected directly from individuals in connection with the Services, Physiologix will collect only the minimal amount of information required to provide the Services. Physiologix will assume that you have consented to the collection of your personal information where you have voluntarily entered the information on our Sites or otherwise provided your personal information to us, and such consent will be assumed only for the purposes that can reasonably be inferred from the context of the service being offered. The form of consent sought by Physiologix may vary, depending upon the circumstances and the type of information disclosed. Physiologix will seek express consent when the information is likely to be considered sensitive. Implied consent will generally be appropriate when the information is less sensitive.

3.3 Where express consent to the collection, use or disclosure of personal information is required, Physiologix will generally seek consent for the use or disclosure of the information at the time of collection. In certain circumstances, consent with respect to use or disclosure may be sought after the information has been collected but before use (for example, when Physiologix wants to use information for a purpose not previously identified).

3.4 Physiologix will not, as a condition of the supply of a product or service, require an individual to consent to the collection, use, or disclosure of information beyond that required by Physiologix in order to supply the product or service to the individual. In certain circumstances, applicable law or regulatory requirements may allow or require Physiologix to collect, use or disclose personal information without the knowledge or consent of the individual to whom the personal information relates.

3.5 A patient or an end user of any Physiologix service may withdraw consent to the use of his or her personal information at any time, subject to legal or contractual restrictions and reasonable notice, by contacting Physiologix in writing at:

Physiologix

Attention: Physiologix c/o Privacy Officer

E-mail: rehab@Physiologix.ca

3.7 In the case of services to individuals, an individual may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.

3.8 With respect to personal information already collected by Physiologix prior to the publication of this Privacy Policy, this Privacy Policy will constitute reasonable notice to Physiologix’ current customers and, if applicable, their patients or end users, of the purposes and uses for which such personal information has been collected. Should an individual object to these ongoing uses or disclosures, consent may, except as set forth in this Privacy Policy, be withdrawn upon providing notice to Physiologix in writing.

3.10 In some circumstances, a change in or withdrawal of consent may limit the ability of Physiologix to provide services or prevent Physiologix from providing services to a patient, end user or an individual.

 

Principle #4 – Limiting Collection

4.1 Physiologix collects personal information from its customers for the purposes described under Principle #2.

4.2 Portions of the Sites and e-mails or communication sent by Physiologix use statistical tools that may be operated by third party providers (collectively, the “Analytical Tools“). The Analytical Tools may use “cookies” and/or web beacons. A cookie is a small piece of information that a website transfers to the hard drive of a visitor’s computer for record-keeping purposes. A web beacon, also known as a “clear GIF” (a common format for image files), is an invisible file located on web pages that an individual visits or in e-mails that an individual opens and views. If an individual visits a page on the Sites or opens an e-mail that contains a web beacon, it communicates with the individual’s computer and Physiologix’ servers to determine, among other things, whether the individual has visited that page before, or viewed a particular e-mail. Physiologix’ cookies and web beacons do not collect personal information. Internet web browsers may be set to notify when a cookie is received or to prevent cookies from being sent. Limited functionality of some portions of the Sites may occur if cookies are prevented from being sent.

4.3 The information generated by the cookies and/or web beacons about use of the Sites (including a visitor’s IP address) may be transmitted to and stored on servers located outside of Canada including, but not limited to, the United States, by the applicable third party provider of an Analytical Tool. This information will be used for the purpose of evaluating use of the Sites, compiling reports on the activities of a Site and providing other services relating to a Site’s activity and Internet usage. The third party providers of Analytical Tools may also transfer this information to other third parties where they are required to do so by law, or where such third parties process the information on their behalf. Use of any the Sites, constitutes consent to the processing of data by third party providers of Analytical Tools in the manner and for the purposes set out above.

Principle #5 – Limiting Use, Disclosure, and Retention

5.1 Personal information will not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as otherwise required or permitted by law. Personal information will be retained only as long as necessary for the fulfillment of those purposes or as otherwise required or permitted by law.

5.2 Physiologix may collect, use or disclose personal information without the individual’s knowledge or consent in certain circumstances as described in Principle #3.

5.3 Physiologix may disclose personal information that Physiologix is responsible for to:

  1. another company for the provision of its Services;

  2. a person involved in the development, promotion, marketing or enhancement of Physiologix Services;   and

  3. any other third party, upon receiving the consent of the individual to whom the personal information relates or as required by law.

Such disclosures may in some cases be to recipients outside of Canada.

5.4 Personal information may also be disclosed in connection with a sale, transfer or reorganization of one or more of Physiologix’ businesses, in which case Physiologix will require that any personal information will continue to be treated in accordance with this Privacy Policy or as otherwise permitted by law.

5.5 Physiologix will retain personal information that has been used to make a decision about an individual long enough to allow the individual access to the information after the decision has been made, and, in the event of a request to access such information or a challenge of the decision by an individual, long enough to exhaust any recourse an individual may have under the law.

Principle #6 – Accuracy

6.1 Personal information will be updated as necessary for the purposes for which it is to be collected and used. The extent to which personal information will be updated will depend upon the use of the information, taking into account the interests of the individual to whom the personal information relates. Information will be sufficiently accurate, complete, and up-to-date to minimize the possibility that inappropriate information may be used to make a decision about the individual to whom the personal information relates. Where personal information received by Physiologix is provided by its customers directly, it is the obligation of the customers to ensure that the information provided to Physiologix is accurate, complete and up-to-date at the time such information is provided to Physiologix and to advise Physiologix of any changes in such information.

6.2 Physiologix will not routinely update personal information unless such a process is necessary to fulfill the purposes for which the information was collected.

6.3 Personal information that is used on an ongoing basis, including information that is disclosed to third parties, will generally be accurate and up-to-date to the best of Physiologix’ knowledge.

6.4 A patient, end user or customer can correct personally identifiable information stored about that individual by Physiologix through his or her account on Physiologix.ca. If a patient, end user or customer believes personal information stored about that individual by Physiologix is incorrect or inaccurate and is unable to change such information through his or her account on Physiologix.ca, such patient, end user or customer may advise Physiologix in writing of the error or inaccuracy at the following address and request that it be corrected:

Physiologix

Attention: Physiologix c/o Privacy Officer

E-mail: rehab@Physiologix.ca

Subject to the terms of this Privacy Policy, Physiologix will change the information as soon as reasonably practical following receipt of such written request.

 

Principle #7 – Safeguards

7.1 Physiologix will use reasonable efforts to protect personal information by security safeguards appropriate to the sensitivity of the information. Physiologix has invested and deployed a wide variety of technology and security features to maintain the privacy of personal and other information on its network. In addition, Physiologix has implemented strict operations guidelines to safeguard information privacy at an organizational level. Physiologix will endeavour to revise policies and implement additional security features as new technologies become available. Unfortunately, no system is perfect; therefore, Physiologix makes no representations or warranties with regard to the sufficiency of its security measures. Physiologix shall not be responsible for any actual or consequential damages (or any other damages or liability of any kind whatsoever, whether as a result of negligence or otherwise) that result, directly or indirectly, from a lapse in compliance with this Privacy Policy because of a security breach or technical malfunction.

7.2 Physiologix protects all personal information in its control, regardless of the format in which it is held. The methods of protection include:

  1. physical measures, such as locked filing cabinets and restricted access to offices;

  2. organizational measures, such as security clearances and limiting access on a ‘need to know’ basis;

  3. technological measures, such as the use of passwords and encryption.

7.3 Physiologix makes its employees aware of the importance of maintaining the confidentiality of personal information. Physiologix employees are governed by non-disclosure obligations prohibiting disclosure or use of any confidential or personal information for any purposes other than in accordance with this Privacy Policy.

Principle #8 – Openness

8.1 Physiologix will, upon written request, make available to individuals specific information about its policies and practices relating to the management of personal information, except to the extent this may include confidential commercial information.

8.2 Physiologix will make its policies and practices with respect to the management of personal information comprehensible and accessible, by providing, upon request by an individual:

  1. the name, title, and address of the Privacy Officer accountable for Physiologix’ policies and practices and to whom complaints or inquiries can be forwarded;

  2. the means by which an individual can gain access to his or her personal information held by Physiologix; and

  3. a description of the type of information held by Physiologix and/or its subsidiaries, including a general account of its use.

8.3 Physiologix will make this Privacy Policy available online at the Sites.

Principle #9 – Individual Access

9.1 Upon written request, Physiologix will inform an individual whether or not the organization holds personal information about that individual, and, subject to paragraph 9.5, will provide that individual with a reasonable opportunity to review the personal information in his or her file.

9.2 Subject to paragraph 9.5, Physiologix will allow the individual access to his or her personal information once the individual has provided Physiologix with a written request application. The application will include sufficient information to permit Physiologix to provide an account of the existence, use, and disclosure to any third parties of such personal information. Physiologix will use the application only for this purpose.

9.3 Physiologix will respond to an individual’s written request within 30 days, unless this period is extended in accordance with applicable legislation, in which case notice will be sent to the individual within 30 days regarding the extension, the reasons for such extension and the individual’s rights in connection with such extension. Physiologix will assist any individual who informs it that they need assistance in preparing a request. While the response will typically be provided at no cost to the individual, Physiologix reserves the right to impose a cost for the provision of such response, depending on the nature of the request and the amount of information involved. In these circumstances, Physiologix will inform the individual of the approximate cost to provide the response and will proceed to prepare the response upon payment. The requested information will be provided or made available in a form that is generally understandable.

9.4 Physiologix will be as specific as possible in providing an account of third parties to which it has disclosed personal information about an individual. When it is not possible to provide a list of the organizations to which it has actually disclosed information about an individual, Physiologix will, subject to legal or regulatory requirements, provide a list of organizations to which it may have disclosed information about the individual.

9.5 In certain instances, applicable law or regulatory requirements allow or require Physiologix to refuse to provide an individual access to his or her personal information. Subject to any legal or regulatory restrictions, the reasons for denying access will be provided by Physiologix to the individual. This will be done upon the individual’s request, unless Physiologix is required by law to provide such written reasons.

9.6 When an individual successfully demonstrates the inaccuracy or incompleteness of personal information, Physiologix will amend the information as required. Depending upon the nature of the personal information challenged, amendment may involve the correction, deletion or addition of information. Where appropriate, the amended information will be transmitted to third parties having access to the information in question.

9.7 When a challenge of the accuracy and completeness of the personal information is not resolved to the satisfaction of the individual, Physiologix will record the substance of the unresolved challenge. When appropriate, in Physiologix’ judgment, the unresolved challenge will be transmitted to third parties having access to the information in question.

 

Principle #10 – Challenging Compliance

10.1 An individual will be able to address a challenge concerning compliance with the above Principles to Physiologix’ Privacy Officer at:

Physiologix

Attention: Physiologix c/o Privacy Officer

E-mail: rehab@Physiologix.ca

10.2 Physiologix will maintain procedures to receive and respond to complaints or inquiries about its policies and practices relating to the handling of personal information. Physiologix will inform individuals who make inquiries or lodge complaints of the existence of relevant complaint procedures.

10.3 The person or persons accountable for compliance with this Privacy Policy may seek external advice where appropriate before providing a final response to individual complaints.

10.4 Physiologix will investigate all complaints about its policies and practices relating to the handling of personal information. If a complaint is found to be justified, Physiologix will take appropriate measures, including, if necessary, amending its policies and practices.

Last updated on Dec 6, 2018.

© 2018 Physiologix. All Rights Reserved.

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Physiologix’s Privacy Statement

2097295 Alberta Ltd.’s ("Physiologix") goal, as the operator of Physiologix.ca (the "Site"), is to provide reliable, high quality service to our customers and our client’s customers, while protecting their privacy and security. The Privacy Policy available at www.Physiologix.ca/privacy-policy has been instituted to prevent the unauthorized use of personal data provided to Physiologix or its service providers in connection with the Site and to address Physiologix’ obligations under applicable privacy legislation in the jurisdictions in which Physiologix operates.

This privacy statement is intended to supplement the Privacy Policy and explains our current policies regarding what information we collect, why we collect it, how we store your personal information and how you can access, update or remove your personal information. It is not intended to be a comprehensive summary of the Privacy Policy.

 

Topics covered by this statement:

  • What information is considered personal?

  • What information is collected when you visit this Site and complete a demonstration email/message/call or Free Trial request?

  • Why do we collect this information?

  • How can you access your personal information and either correct or delete your information?

  • How is my personal information stored?

  • How long is my personal information stored for?

  • Who can you contact for more information?

  • How often do we update our Privacy Policy?

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What information is considered personal?

Any information about an individual, such as a name or address, which can be used to identify, distinguish or contact a specific individual is considered personal information. This does not include the name, title, business address or telephone number of an employee of an organization, when used or disclosed for business communications.

What information is collected when you visit this Site and complete a demonstration email/message/call or Free Trial request?

We collect the information we require to communicate with our customers and to deliver the services you have contracted with us to deliver or have otherwise agreed to receive (the "Services"), and any other information which you choose to provide to us. Please note that in some cases we may collect, use or disclose your personal information without your knowledge or consent where we are required by applicable law or regulatory requirements to do so. 

We may also collect non-identifying information related to your visit to our Site that will be used to review the performance of the Site and to look for areas of improvement. We generally make no attempt to link this information to any particular individual unless an individual or entity makes an attempt to damage our system or access information on our servers without the proper authorization.

 

The non-identifying information we collect may include, without limitation:

  • Internet Protocol (IP) addresses of computers accessing our system

  • The types of operating systems and web browsers being used to access our Site

  • The Internet Service Providers that are used by our visitors

  • Date and time information

  • Pages visited, including length of stay on particular pages

  • Information searches and access to help files

Why do we collect this information?

Personal information that you submit to the Site or which is collected by our system is used for the purpose of managing our relationship with you, fulfilling your requests, delivering the Services and as required by applicable laws or regulatory requirements. Non-identifying information is used to review the performance of the Site and to look for areas of improvement. We may also collect, use and disclose your personal information for any other reasonable purpose to which you consent.

How can you access your personal information and either correct or delete your personal information?

You may at any time ask for your personal information to be removed from the system. However, in some circumstances, a change in or withdrawal of consent may limit or prevent our ability to provide Services to you. You may access your personal information by contacting our Privacy Officer in writing at:

Attention: Physiologix c/o Privacy Officer

E-mail: rehab@Physiologix.ca

Please note that there are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the personal information that we hold about you.  In addition, the personal information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices.  In the event that we cannot provide you with access to your personal information, we will endeavor to inform you of the reasons why, subject to any legal or regulatory restrictions.

How is my personal information stored?

Your personal information is stored on our secure servers. We use a combination of software, hardware and encryption protocols to protect your personal information. For your protection, do not disclose your login information to anyone. We are not in the business of selling your personal information to third parties. We may grant access to your personal information to our employees, contractors, consultants, affiliates and other parties who require such information in order to assist us in providing the Services to you. Physiologix will have pre-existing privacy agreements in place with such parties to protect your personal information.

How long is my information stored?

Your information is only stored as long as it is necessary to provide the Services you have contracted us to deliver or have otherwise agreed to receive.

 

Who can you contact for more information?

Questions or comments regarding our privacy protection policies as outlined in this statement may be directed to:

rehab@Physiologix.ca

 

How often do we update our Privacy Policy?

We regularly review our Privacy Policy to ensure that our privacy standards comply with current legislation applicable to Physiologix in the jurisdictions in which it operates. Updates to our policy will be posted when available.

 

Where do we store your data?

The data that we collect from you may be transferred to, and stored at, a destination outside of Canada. It may also be processed by staff operating outside of Canada who work for us or our associated companies. Such staff may be engaged in, among other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

The transmission of information via the internet is not completely secure. We cannot therefore guarantee the security of data you transmit to the Website or to us by email. Once we have received your information, we will store it in electronic and physical records maintained by our associated companies and will use strict procedures and security features to try to prevent unauthorized access.

 

Last updated on December 6, 2018.

© 2018 Physiologix. All Rights Reserved.

© 2020 by PhysioLogix.

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